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Go4customer Blog

Top 10 BPO Companies in Delhi

Posted by Janvi Anand
Top 10 BPO Companies in Delhi

As the Indian BPO industry is projected to grow at 12% between 2023 and 2028, Delhi emerged as the headquarters of leading BPO companies that offer employment to over. Today it houses over 5 million professionals and has a part in the Gross Domestic Product of the country. In this time of cutthroat competition, it becomes increasingly crucial for organizations to select the right BPO service provider in Delhi so that it will not only save time and money but also enhance the level of customer satisfaction. "

The BPO industry is expanding at a very fast pace in Delhi and there are several outsourcing firms in Delhi which offer different services to organizations that are keen on getting better work and customer services.

The selection of the right BPO partner plays a significant role in long-term business development and effectiveness. The purpose of this article is to bring to light the 10 best BPO companies in Delhi along with their services offered, their specializations, client feedback, and contact details to aid businesses in their decision-making process.

1. Go4customer

Go4customer is one of the leading bpo companies in Delhi providing customer support, appointment setting, lead generation, chatbot and multilingual call center services for more than 2000 companies.

Services offered: Inbound/outbound call center, chat support, order taking, call center consulting, virtual assistant, healthcare bpo and related services.

Unique selling points (USP) and strengths: Staffed by highly qualified personnel, modern IT facilities, and focus on clients.

Client testimonials and case studies: Positive feedback that can be attributed to the increase in customer retention rates and the subsequent conversions.

Contact information and website link: Go to go4customer.com or contact info@go4customer.com.

2. Genpact

A large international company with administrative staff of over one hundred twenty-five thousand and more than thirty offices; annual revenue of four billion dollars. research report is only forecasted to reach $48 billion in revenues in 2023.

Key services and industry focus: It includes intelligent operations, call center, digital transformation, and analytics solutions for banking, consumer goods, healthcare, and media.

Achievements and recognitions: As has been presented earlier, it is a leader in many industry reports and is committed to gender and diversity.

Client feedback and notable projects: In a broader sense, the latter paves the way to improved business accomplishments and successful cooperative efforts.

Contact information and website link: Explore more at genpact.com or contact info@genpact.com.

3. Concentrix

The company is a multinational firm that operates in more than 40 countries and has a large workforce of over 300,000 workers.

Core services and industries served: CXM strategies, solutions, applications, software, services, and tools across technology, automotive, banking & finance, healthcare, and retail.

Distinct features and operational strengths: Geared for growth through the combination of advanced analytics, proprietary technologies, and a global delivery model that supports multiple languages and 24/7 service.

Client success stories and reviews: Responsible for providing positive feedback on the advancement of the drive to digital, increasing organizational efficiency, and enhancing the quality of service or product provided to customers.

Contact information and website link: Check for any articles at concentrix. com or contact info@concentrix. com.

4. WNS Global Services

Being an international company concentrating on operations management and analytics, this company is staffed by more than 44,000 employees and generates revenue of $1.1 billion in 2023.

Range of services and target industries: Business process outsourcing, data analytics, robotic process automation, and overall digitalisation services for sectors like travel, insurance, healthcare, retail, and manufacturing.

Awards and industry accolades: It has been recognized as a Leader in various industry reports and has always been focused on the idea of innovation and customer satisfaction.

Customer experiences and case studies: It reveals real-life success stories of organizations that managed to enhance customer satisfaction, effectiveness of business processes, and overall business results.

Contact information and website link: For further information, visit wns.com or contact info@wns. com.

5. Aegis Limited

A leading outsourcing and technology services provider that operates in seven countries with more than 30,000 employees that are expected to earn a revenue of $500 million in 2023.

Primary services offered: The back office and technology services for various sectors including telecommunication, health care, banking/ financial services, and retail/ e-commerce.

Unique advantages and competencies: Own customer experience platform (CXP), vast experience in providing multilingual services, availability round the clock, and security of all data.

Client testimonials and project examples: This will help clients achieve high first-call resolution rates and lower operational costs.

Contact information and website link: Visit aegislimited.com or contact info@aegislimited.com.

Read More: Top 10 BPO Companies in Kolkata

6. EXL Service

An international company that specializes in operations management and usage of big data, is present in 30 countries and has more than 35,000 employees, and it has a $1.2 billion in 2023.

Service portfolio and expertise areas: BPO, KPO, analytics, Robotics Process Automation, and Digital Business Solutions for verticals such as Insurance, Healthcare, Banking, Finance, and Travel.

Key differentiators and strengths: Infrastructural resources such as advanced analytics, proprietary platforms, and innovation and improvement-oriented strategies.

Customer feedback and success stories: Better business performance, increased effectiveness of clients’ service provision, and overall cost reduction.

Contact information and website link: For more information, please visit exlservice. com or contact info@exlservice. com.

7. Teleperformance

A multinational firm specializing in multichannel customer service; it operates in 88 countries with more than 420,000 employees and €7.5 billion in 2023.

Services provided and industry focus: Technical support, customer service, sales, and administrative services for companies in the healthcare, financial, retail and technology industries.

Noteworthy achievements and recognitions: Being regarded as a Leader in several industries according to various reports and acknowledged as one of the best places to work in several countries across the globe.

Client reviews and notable engagements: Increased patients’ satisfaction and decreased clients’ expenses as compared to the previous norms.

Contact information and website link: Visit teleperformance.com or contact info@teleperformance.com.

8. IBM Daksh

The company is a part of the international technology conglomerate IBM, spread in 175 countries with more than 345,000 employees and the company earned a revenue of $77.1 billion in 2023.

Core services and solutions offered: Customer Relationship Management, Financial and Management Accounting, Human Resource Management, and Industry Solutions based on IBM advanced technologies and domain knowledge.

Competitive advantages and key strengths: The Collaboration advantage with IBM, an IBM research lab, a patent portfolio of over 25000 patents, and domain specialization.

Client success stories and feedback: Increased customer satisfaction and some extent decreased costs for the clients.

Contact information and website link: Visit www.ibm.com or contact info@ibm.com.

Interesting Blog: Top 10 BPO Companies in Coimbatore

9. Vcare Corporation

An experienced company specializing in providing customer experience solutions with operations in 6 countries, having a staff of over 10 K employees and achieving $100 M in sales in 2023.

Services and industry focus: Call centre services include incoming as well as outgoing caller serving, technical support, sales, and back office services for businesses like telecommunication, healthcare, retail, and e-commerce.

Unique selling points and strengths: Flexible approaches, personal tools, and a commitment to refining and developing better ways of doing things.

Client testimonials and case studies: Clients benefit from improved first-call resolution rates and lower operating expenses.

Contact information and website link: Explore more at vcarecorp.com or contact info@vcarecorp.com.

10. Intelenet Global Services

A BPO organization based in 10 countries with 30k employees and expected to earn $300 million in the year 2023.

Range of services and target industries: Customer experience management, back-of-house functions, and niche solutions for industries including banking and financial services, healthcare, and travel.

Key differentiators and competencies: Exclusive platforms, experience in the effective use of modern technologies, and knowledge of how to efficiently provide multilingual support, around-the-clock availability, and data protection.

Client success stories and feedback: It has resulted in the enhancement of customer satisfaction as well as cost savings for the clients.

Contact information and website link: Visit intelenetglobal.com or contact info@intelenetglobal.com.

Conclusion

The expansion of the Indian BPO sector has been steady, expecting a growth rate of 12% for the period 2023-2028, the capital city, Delhi houses some of the leading BPO companies with more than 1. a host of about 5 million professionals and is said to have contributed enormously to the GDP of the entire nation. In choosing among BPO services in Delhi, it is essential to choose the best one to address company needs in terms of business process outsourcing so that operations can be made more efficient and economical while ensuring the satisfaction of the customers.

So, it will be significant to decide on the most suitable partner in BPO for continuous business development and performance. This article has described the leading BPO companies in Delhi with the description of their speciality services and offerings, client satisfaction feedback, and their contact details so that the organization can choose the best and right one as per their requirements. Due to this, these companies include Go4customer which adopts a customer-focused strategy, Genpact which has a global operation with a focus on advanced analytics, and other companies with the ability to offer a wide range of solutions with different business requirements.

With so much BPO industry information on hand, it is possible to meet the right BPO companies to meet the organizational goals and improvements in operations. Gather all the necessary information about the services, ranging from customer support and telemarketing, IT services, or other generic and specific services offered by these BPO providers in Delhi.

You can click on the following links to visit each site and feel welcome to contact the companies that may suit your business needs. Moreover, don’t hesitate to leave your feedback or contribute by posing a comment regarding the information provided in this article or simply discuss what it is like to get in touch with BPO companies in Delhi. These suggestions, as well as questions, will be valuable for others and assist them in selecting the right outsourcing company to work within their industries.


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