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The Great CSAT vs. NPS Debate: Which Customer Satisfaction Metric Reigns Supreme?

Posted by Janvi Anand on Jan 13, 2023 03:48:59 pm
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Customer satisfaction (CSAT) and net promoter score (NPS) are both commonly used metrics for measuring customer satisfaction and loyalty. While both metrics can provide valuable insights into the customer experience, there are some key differences be... Read more>>

Scope of Multilingual Customer Service in Upcoming 5 Years

Posted by Akash Jaiswal on Mar 16, 2022 06:05:36 pm
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In this era, the world is busy and digitally connected as well. Agree? Therefore, businesses are increasingly becoming worldwide. Our services and products are commonly purchased by international clients. However, there are various companies that ... Read more>>

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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