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The BPO industry has been a front for every customer-centric company ever since its advent. Customers are the consumers of our products and services so it is paramount to tend to their requirements and concerns at every point. Therefore, it calls for... Read more>>
Globalization is at its peak as we are becoming more interconnected these days. Due to increasing globalization, organizations are striving to achieve excellence in their product and service delivery. Since all sectors are interconnected so they are ... Read more>>
The introduction of 5G technology is revolutionizing the way we communicate and access information. With its high speed and low latency, 5G is expected to significantly impact various industries, including the business process outsourcing (BPO) indus... Read more>>
Since the BPO industry's inception, it has never witnessed a downfall. Especially, India is the biggest aggregator of all kinds of BPO solutions encompassing call center outsourcing, chat support, and email support. Call centers in India have ope... Read more>>
If you are planning to open a call center business, you will need to contemplate a lot of things. A business process outsourcing business entails a lot of things, not just mere desktops, telephone systems, and people to answer calls. As we dig deep i... Read more>>
Business process outsourcing is one such trend that is becoming a part of all successful businesses. It has offered businesses a platform through which they can handle their processes with success without any hassle and major investment. Moreover, th... Read more>>
With India reopening after the pandemic, enterprise spending on business process outsourcing (BPO) is projected to increase at a compound annual growth rate (CAGR) of 5.8% to reach $8.8 billion by 2025 as knowledge-based and vertically specific proce... Read more>>
Since the arrival of Industrial Revolution 4.0, business process outsourcing services have been reinvented, thanks to intelligent workflows and the use of automation, artificial intelligence, cloud, and many other emerging technologies in the BPO ser... Read more>>
We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over t... Read more>>
Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expense over constructing new infrastructure and hiring a team of exper... Read more>>
Customer satisfaction is of utmost importance when it comes to a call center success and growth. Therefore, it’s important for everyone working in a call center to focus on their objectives and achieve their goals in the given time. Managing an... Read more>>
Employment verification is one of the most critical parts of the hiring process. It is done in order to reduce the confusion and doubts about the candidate’s profile and past information. The background check of the employees is also one to ens... Read more>>
Augmenting your business without the help of non-core IT services is a daunting task and also it takes a lot of time to gain and build that reputation in the competitive market. That’s the reason, nowadays, most companies are outsourcing their ... Read more>>
The rampantly increasing competition is mounting pressure on companies to deliver best in class services to their customers while keeping the operation costs to minimum. Here, BPO services have emerged as a positive ray of hope. Be it a small startup... Read more>>
In a recent listing of the world's top outsourcing destinations, Indian cities have received four out of top five spots, with Bangalore at the top (Tholons Top 100 Outsourcing Destinations Rankings report,). Considering the reputation and talente... Read more>>
Along with best products and services, it is important that customers should avail the best guidance. Most of the times, customers may have the queries and they require the right guidance to follow, in that case they seek for helpdesk outsourcing. If... Read more>>
Call centers are also popularly known as Business Process Outsourcing centers. They handle customers and provide an array of services to the organizations. Thus, businesses always depend on the professionals when the quality services are concerned. D... Read more>>
India is one of the developing countries which have a huge percentage of the population as a youth. In a country like India, fewer job opportunities drive to setup more call centers and provide support to enterprises and SMEs. The basic qualification... Read more>>
It is difficult for organizations to handle a lot of clients. They require managed services and solutions to guide their customers and to provide them with the right information. Business Process Outsourcing organizations offer an array of services a... Read more>>
Undoubtedly, it’s really easy to mix up one term with the other, especially in the BPO industry. Like using the word call center in place of BPO. Using the call center in place of the contact center and vice versa. Or considering help desk outs... Read more>>
Knowledge process outsourcing (KPO) is a new wave in the global outsourcing arena, which is tapping on the potential of business process outsourcing (BPO) and information technology outsourcing models. Organizations that view outsourcing industry ... Read more>>
The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services. Acco... Read more>>
In this dynamic business landscape, enterprises across the globe are looking for solutions that can bring agility to their processes. In this light, business process outsourcing services as an ideal solution for the organizations to insure their busi... Read more>>
With the evolution of business process outsourcing, companies are striving to attain competitive edge by improving their customer support services. Initially, enterprises primarily focused on hiring a third party service provider to gain cost advanta... Read more>>
Today, digital media strategy has become a game-changer in the business process outsourcing industry. It is proving to be an important tool as the companies are increasingly tracking social media platforms to understand consumer perceptions and prefe... Read more>>
Today's highly competitive business environment has empowered consumers with better information and resources. The customers are smarter and better connected. Accordingly, it has become increasingly difficult for brands to break the clutter and c... Read more>>
According to one of the latest surveys conducted by Gartner, a major hindrance in the efficient decision making process by using big information or data is the scarcity of skilled manpower. Business process outsourcing units can help companies in thi... Read more>>
In this volatile business environment, ITES-BPO sector has continued to display resilience. To overcome uncertainty and fluctuations in customer demands, the call center industry in India is continuously evolving to stay ahead of competition. A parad... Read more>>
Post globalization, business process outsourcing has entered into a new phase of providing enhanced services to the customers. KPO or Knowledge process outsourcing is subcontracting knowledge-intensive functions and tasks to the experts outside the c... Read more>>
Globalization in India started in the early 1990's when the government allowed foreign investment in the country. Global forces sneaked in various sectors such as agriculture, pharmaceutical industry, information technology, and exports. It also ... Read more>>
"An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. " ... Read more>>
The BPO industry is rapidly evolving, with more than 60% of companies across the globe opting to outsource their non-core business operations to third-party service providers. Most of the outsourcing firms, in order to align their business by changin... Read more>>
For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back-office operations to outsourcing uni... Read more>>
Business process outsourcing industry has witnessed numerous seismic changes within a short span of time. This transformation is mainly driven by technological advancements, economic depressions, and financials risk appetite faced by countries across... Read more>>
Running an organization in a third world country like India is not a cake walk. These days, it is becoming more difficult because of the growing competition in the industry. Organizations have started collaborating with call centers to avail quality ... Read more>>
In today’s highly complex and volatile business environment, the insurance industry across the globe is undergoing substantial change. This is triggered by the changing market drivers and regulatory norms. Accordingly, techno pundits are challe... Read more>>
Communication and spontaneity are two basic requirements to work in a call center. A person who speaks well is the best choice for a business process outsourcing unit. He or she needs to speak with the flow, conviction and must have convincing skill.... Read more>>
In this competitive landscape, enterprises are striving to map faster growth with cost-effectiveness. For years, buyers and service providers have engaged in conventional outsourcing models. Though these models are safe, they consume relatively more ... Read more>>
Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>
In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>
In this fast-paced global economy, the foremost objective of every firm is to create more value while maximizing sales and revenue. Transactional cost and value chain framework are the two key management structures that enable businesses to develop i... Read more>>
Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identif... Read more>>
What was purely a hierarchy-based business structure a couple of decades back is entirely shifted into hybrid arrangements involving significant vendor participation after the emergence of business process outsourcing industry. This industry eliminat... Read more>>
 An insight into Call Center OutsourcingGlobal enterprises strive to attain service excellence so that they can stay ahead in a competitive... |
Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...
GetIt Infomedia is a leading digital supermarket in India
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India's influence in the international call center industry
We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.
