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Go4customer Blog

Is Automation the Soul of Outsourcing? An Analysis!

Posted by Prachi Priya on Jun 14, 2019 02:47:10 pm
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We have observed for decades that business process outsourcing has always been a routine for every organizations’ effective performance. However, with a paradigm shift in business routine and tenure, RPA (Robotic Process Automation) took over t... Read more>>

Cloud Computing Services: Is this the new BPO Style?

Posted by Prachi Priya on Jun 10, 2019 02:12:35 pm
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Cloud computing is a model that helps businesses get a virtual platform for computational services. Cloud is a cost-effective model, which helps businesses save their operational expense over constructing new infrastructure and hiring a team of exper... Read more>>

All about Customer Experience Management

Posted by Shiva Gaur on Oct 25, 2017 12:42:11 pm
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Customer satisfaction is of utmost importance when it comes to a call center success and growth. Therefore, it’s important for everyone working in a call center to focus on their objectives and achieve their goals in the given time. Managing an... Read more>>

A Brief Guide to Screening Employees

Posted by Shiva Gaur on Oct 03, 2017 05:10:51 pm
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Employment verification is one of the most critical parts of the hiring process. It is done in order to reduce the confusion and doubts about the candidate’s profile and past information. The background check of the employees is also one to ens... Read more>>

Debunking the Myths about Business Process Outsourcing

Posted by Shiva Gaur on Sep 28, 2017 04:47:59 pm
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Augmenting your business without the help of non-core IT services is a daunting task and also it takes a lot of time to gain and build that reputation in the competitive market. That’s the reason, nowadays, most companies are outsourcing their ... Read more>>

How Business Process Outsourcing Contributes to Business Success?

Posted by Admin on Feb 17, 2015 12:19:48 pm
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The rampantly increasing competition is mounting pressure on companies to deliver best in class services to their customers while keeping the operation costs to minimum. Here, BPO services have emerged as a positive ray of hope. Be it a small startup... Read more>>

Why Would You Like To Outsource Work in India

Posted by Admin on Feb 17, 2015 12:07:14 pm
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In a recent listing of world's top outsourcing destinations, Indian cities have received four out of top five spots, with Bangalore at the top (Tholons Top 100 Outsourcing Destinations Rankings report,). The aforementioned information itself supp... Read more>>

Helpdesk Outsourcing Guides You Right Way

Posted by Arijit Mukherjee on Feb 17, 2015 10:30:54 am
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Along with best products and services, it is important that customers should avail the best guidance. Most of the times, customers may have the queries and they require the right guidance to follow, in that case they seek for helpdesk outsourcing. If... Read more>>

An Insight Into History Of Call Center Services In India

Posted by Arijit Mukherjee on Feb 17, 2015 10:29:06 am
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Call centers are also popularly known as Business Process Outsourcing centers. They handle customers and provide an array of services to the organizations. Thus, businesses always depend on the professionals when the quality services are concerned. D... Read more>>

Why Is India A Hub Of Call Centers?

Posted by Arijit Mukherjee on Feb 17, 2015 10:27:42 am
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India is one of the developing countries which have a huge percentage of population as youth. In a country like India, less job opportunities drive to setup more call centers and provide support to enterprises and SMEs. The basic qualification for a ... Read more>>

An Array Of Solutions For Product & Service Promotion:

Posted by Arijit Mukherjee on Feb 17, 2015 10:25:42 am
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It is difficult for the organizations to handle lot many clients. They require managed services and solutions to guide their customers and to provide them with right information. Business Process Outsourcing organizations offer an array of services a... Read more>>

Difference Between A Call Center And Help Desk Outsourcing Service

Posted by Sukriti Saini on Feb 17, 2015 10:20:41 am
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Undoubtedly, it’s really easy to mix up one term with the other, especially in the BPO industry. Like using the word call center in place of BPO. Using call center in place of contact center and vice versa.  Or considering help desk outsou... Read more>>

Knowledge Process Outsourcing Time To Think Beyond Conventional BPO Model

Posted by Varsha Bhagchandani on Feb 17, 2015 10:17:21 am
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Knowledge process outsourcing (KPO) is a new wave in the global outsourcing arena, which is tapping on the potential of business process outsourcing (BPO) and information technology outsourcing models. Organizations that view outsourcing industry ... Read more>>

Customer Retention Metrics A Deep Insight Into Relationship Marketing

Posted by Varsha Bhagchandani on Feb 17, 2015 10:15:01 am
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The economics of customer retention is mainly based on generating synergies between an organization and its consumers. The strategy enables a business to make better decisions by increasing user alignment with its products and services.  Acco... Read more>>

Customer Loyalty Programs Optimizing Business Value

Posted by Varsha Bhagchandani on Feb 17, 2015 10:13:46 am
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In this dynamic business landscape, enterprises across the globe are looking for solutions that can bring agility to their processes. In this light, business process outsourcing services as an ideal solution for the organizations to insure their busi... Read more>>

BPOs Building Excellence Through Customer Relation Management

Posted by Varsha Bhagchandani on Feb 17, 2015 10:10:01 am
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With the evolution of business process outsourcing, companies are striving to attain competitive edge by improving their customer services. Initially, enterprises primarily focused on hiring a third party service provider to gain cost advantage. With... Read more>>

BPOs Leveraging Digital Media Platform To Engage Customers

Posted by Varsha Bhagchandani on Feb 17, 2015 10:06:27 am
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Today, digital media strategy has become a game changer in the business process outsourcing industry. It is proving to be an important tool as the companies are increasingly tracking social media platforms to understand consumer perceptions and prefe... Read more>>

Four Pillars Of Customer Engagement Model

Posted by Varsha Bhagchandani on Feb 17, 2015 10:05:33 am
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Today's highly competitive business environment has empowered consumers with better information and resources. The customers are smarter and better connected. Accordingly, it has become increasingly difficult for the brands to break the clutter a... Read more>>

How Can BPO Analytics Unlock Customer Insights

Posted by Varsha Bhagchandani on Feb 17, 2015 09:27:37 am
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According to one of the latest surveys conducted by Gartner, a major hindrance in the efficient decision making process by using big information or data is the scarcity of skilled manpower. Business process outsourcing units can help companies in thi... Read more>>

ITES BPO Industry In India Sourcing Trends

Posted by Varsha Bhagchandani on Feb 17, 2015 09:15:40 am
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In this volatile business environment, ITES-BPO sector has continued to display resilience. To overcome uncertainty and fluctuations in customer demands, the call center industry in India is continuously evolving to stay ahead of competition. A parad... Read more>>

KPOs New Outsourcing Avenue In BPO Industry

Posted by Varsha Bhagchandani on Feb 17, 2015 09:13:13 am
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Post globalization, business process outsourcing has entered into a new phase of providing enhanced services to the customers. KPO or Knowledge process outsourcing is subcontracting knowledge intensive functions and tasks to the experts outside the c... Read more>>

Impact Of Globalization On Indian BPO Industry

Posted by Sukriti Saini on Feb 17, 2015 09:10:44 am
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Globalization in India started in the early 1990's when the government allowed foreign investment in the country. Global forces sneaked in various sectors such as agriculture, pharmaceutical industry, information technology, and exports. It also ... Read more>>

Business Process Reengineering Transforming Your Business

Posted by Varsha Bhagchandani on Feb 17, 2015 09:00:37 am
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"An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success. "           ... Read more>>

Outsourcing Marketing Services : A New Concept In The Global BPO Industry

Posted by Varsha Bhagchandani on Feb 17, 2015 08:58:14 am
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The BPO industry is rapidly evolving, with more than 60% companies across the globe opting to outsource their non-core business operations to third party service providers. Most of the outsourcing firms, in order to align their business with changing... Read more>>

20 Years of Call Center Industry: Then and Now

Posted by Admin on Dec 01, 2014 06:32:23 pm
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For decades, companies located in the US and other European countries have been tapping on the potential of business process outsourcing (BPO). Previously these organizations delegated or contracted out their back office operations to outsourcing uni... Read more>>

Changing BPO Landscape

Posted by Varsha Bhagchandani on Nov 27, 2014 06:32:25 pm
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Business process outsourcing industry has witnessed numerous seismic changes within a short span of time. This transformation is mainly driven by technological advancements, economic depressions, and financials risk appetite faced by countries across... Read more>>

Customer Support Service Becoming Popular in India!

Posted by Arijit Mukherjee on Nov 26, 2014 06:45:09 pm
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Running an organization in a third world country like India is not a cake walk. These days, it is becoming more difficult because of the growing competition in the industry. Organizations have started collaborating with call centers to avail quality ... Read more>>

Insurance industry Leveraging Outsourcing Solutions

Posted by Neeti Patial on Nov 14, 2014 12:41:58 pm
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In today’s highly complex and volatile business environment, insurance industry across the globe is undergoing substantial change. This is triggered by the changing market drivers and regulatory norms. Accordingly, techno pundits are challengin... Read more>>

Things You Should Know Before Joining a Call Center!

Posted by Arijit Mukherjee on Nov 10, 2014 06:03:49 pm
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Communication and spontaneity are two basic requirements to work in a call center. A person who speaks well is the best choice for a business process outsourcing unit. He or she needs to speak with the flow, conviction and must have convincing skill.... Read more>>

Is Value-driven Pricing Model Here to Stay?

Posted by Varsha Bhagchandani on Oct 30, 2014 06:22:34 pm
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In this competitive landscape, enterprises are striving to map faster growth with cost effectiveness. For years, buyers and service providers have engaged in the conventional outsourcing models. Though, these models are safe, they consume relatively ... Read more>>

Call Centers In India Driving Business Operations

Posted by Varsha Bhagchandani on Oct 28, 2014 06:50:02 pm
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Indian ITES/BPO industry has been globally accepted as a leading outsourcing destination for more than three decades now. Since its inception in the early 1980’s, the industry so far has witnessed two inflection points viz. Y2K & DotCom bubble.... Read more>>

Procurement Outsourcing Strategy For Greater Competitiveness

Posted by Varsha Bhagchandani on Oct 17, 2014 12:21:05 pm
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In the quest of achieving greater business value, organizations across the globe are shifting their focus to business process outsourcing services. This will facilitate enterprises to streamline their non-core functions as well as maximize operationa... Read more>>

Travel and Hospitality Industry Leveraging BPO Services

Posted by Varsha Bhagchandani on Oct 10, 2014 05:45:31 pm
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In this fast-paced global economy, the foremost objective of every firm is to create more value while maximizing sales and revenue. Transactional cost and value chain framework are the two key management structures that enable businesses to develop i... Read more>>

Insights into the Analytics of BPO Industry

Posted by Varsha Bhagchandani on Jul 31, 2014 05:39:49 pm
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Data analytics mainly refers to analyzing information by using quantitative and qualitative methods and practices. It is used for enhancing business performance and revenues. By using this technique, information is extracted and classified to identif... Read more>>

A Quick Glance At Business Process Outsourcing

Posted by Sanjay Poddar on May 27, 2014 06:32:16 pm
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What was purely a hierarchy-based business structure a couple of decades back is entirely shifted into hybrid arrangements involving significant vendor participation after the emergence of business process outsourcing industry. This industry eliminat... Read more>>

An insight into Call Center Outsourcing

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