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Go4customer Blog

Debunking the Myths about Business Process Outsourcing

Posted by Shiva Gaur

Augmenting your business without the help of non-core IT services is a daunting task and also it takes a lot of time to gain and build that reputation in the competitive market. That’s the reason, nowadays, most companies are outsourcing their core objective to the call center companies to gain the effectiveness required to stand alone in the competition. However, there are some myths about the business process outsourcing that have surrounded the companies and are not letting them make the best use out of the call center companies. They do not know that outsourcing their businesses to a reliable call center services will not only help them to leverage their business but will also allow them to remain on the top of the game by maximizing the profits and saving the resources. In this post, we debunk four common myths about business process outsourcing. Let’s take a look.

Myth 1: Customers won’t be able to understand their Services

One of the most common myths that most businesses think about business process outsourcing is that the customers won’t be able to understand their quality of work and the services they provide. Due to this kind of thought process, businesses are unable to make use of outsourcing companies.  However, this is not true. Before you avail the outsourcing services, you need to give them a detailed description of all your requirements and the type of customers you want to entertain directly. This way the call center services understand your needs and work accordingly to meet your requirements that too within the scheduled timeline.

More to Know: Importance of Artificial Intelligence for BPO Industry

Myth 2: Inexperienced Customer Service Agents

Many companies and busi8nesses have a misconception that the call center agents are inexperienced and do not know how to have a conversation with their valuable clients and the customers. However, this is not true. Every call center company follow standard protocols to hire the candidates who prove to be the best fit for the company. The company matches the requirements with the processes for which the hiring is to be done and then hire the experienced, skilled and domain expertise accordingly in that particular process.

Myth 3: Outsourcing is an Expensive Affair

Another most common misconception of people running businesses is that the outsourcing seems to be an expensive affair whereas it’s just opposite. In comparison with the in-house projects, business process outsourcing is cost-effective and reliable with proper equipment available for each employee to attend the respective customers. Outsourcing requires lesser funds to keep running rather than hosting the customer service by yourself.

Myth 4: Loss of Data by adopting Outsourcing Services

People think by outsourcing their work, they will lose their data containing sensitive information as they have to provide each minute detail of their business to them in order to satisfy the customers. However, this isn’t the truth. You always have control of your data and the inbound or outbound call center processes that you’ve acquired for your work. You can always make changes to your working styles and the way the customers are being handled by the support agents. In case of in-house projects, the people are not well-trained, resources are improper, they lack equipment required for attending calls as well as the latest technology needs for different call center processes.

Another Blog to Read: How Are BPOs Creating A Compelling Customer Experience

Wrapping Up

These are the myths that have surrounded the businesses which is why they aren’t approaching the call center services. Due to lack of knowledge, awareness, and understanding, businesses are unable to get the worthy deals of the outbound call centers which is one reason of unproductivity and mismanagement of the work. By adopting the business process outsourcing, businesses can leverage in the growing industry and maintain a respectable position in the market. The skilled and experienced call center agents work-hard to deliver the outstanding work with customer satisfaction. If you too are looking for the call center services, all you need to do is conduct a thorough research on the Internet about different call center agencies and find out the one that can help your business to bloom and grow as much as possible. Also, brief them about your targets and goals that you want to achieve in the given time. Make sure their agents are responsible enough and meet the given deadlines. Rest the company will take care of your requirements.

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