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Call Center The Growing Export Earner

Posted by Geetanjali Mukherjee
Inbound Call Center Offer

The BPO sector, also known as the business process outsourcing industry is a growing export earner.In the current financial year, this industry has churned out revenues worth billions of dollars for both customers and providers across the globe.

We know that call center work is outsourced to the developing world by western businesses. In reality, it is a huge business scope for it has brought in a wave of large-scale globalization. Additionally, employment and career opportunities are abound for the workforces. Moreover, the west has been able to leverage numerous cost benefits out of the same. 

The question rising here is ‘What is a BPO?’ These companiescan be compared to export focused “manufacturing industries” located in SEZs (special economic zones). The only difference is products and/or services are not directly distributed to the overseas clients for consumption. Rather, BPO employees deliver solutions to a single client at a time, via call/chat/email. 

In an inbound call center company, employees work in shifts to cater to different time zones of overseas clients.Mostly the clients belong to English-speaking countries such as the USA, the UK, Australia, New Zealand etc. Such providers invite calls so that they can diversify and upgrade offerings to render high-value solutions. Such services can be labor-intensive depending on the customer-base size. 

Providers are striving hard to diversify as well as build the competence to deliver value-based solutions. This is an attempt to establish direct customer interaction. In order to develop the same, local BPO companies are now thinking beyond voicebased services. They have wandered into the arena of technology support delivered via multiple routes. 

Hence, global companies outsource customer service components to outbound call center in other parts of the world.This step is to leverage technically skilled staff. Moreover, services are delivered at optimum fee sun like higher-priced outsourcing contracts available intheir region.


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