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Glossary

What is Business Process Outsourcing?

Business Process Outsourcing is the process of outsourcing non-core business functions of an organization to a specialized third party vendor. The advancements in Information Technology in the past two decades led to a tremendous growth of this industry as it allowed services to be provided from remote locations at lesser costs. BPO services primarily include back office operations. These services are primarily divided into outbound services and inbound services. Outbound services include sales processes. Inbound services include customer support and technical support services. Owing to the success of the BPO industry model, in the past few years several high-end services have also been included in the scope of services. These include services like finance and accounting, legal process outsourcing, product development and design, healthcare services amongst others. 

Resource Library

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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The most Enquired Queries on Customer Support Outsourcing!

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