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Glossary

What is Blended Call Center?

A blended call center outsourcing is a business process outsourcing terminology to describe a process wherein agents handle both inbound and outbound calls. The objective of a blended call center services is to maximize resource utilization of available agents. An inbound call center might not receive calls all the time. In such a scenario, when agents are free their productivity is utilized by engaging them in making outbound calls. Technology plays an important role in the success of a blended call center. At Go4customer, there is all you need to know about services provided by call center in India.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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GetIt Infomedia is a leading digital supermarket in India

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