submit query
Loader

Please fill with your details

  • refresh
Glossary

What is Blended Call Center?

A blended call center outsourcing is a business process outsourcing terminology to describe a process wherein agents handle both inbound and outbound calls. The objective of a blended call center services is to maximize resource utilization of available agents. An inbound call center might not receive calls all the time. In such a scenario, when agents are free their productivity is utilized by engaging them in making outbound calls. Technology plays an important role in the success of a blended call center. At Go4customer, there is all you need to know about services provided by call center in India.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

The Rising Significance of Medical Call Center Solutions!

<p>Outsourcing is not new to the business industry and most companies consider outsourcing because handling multiple functions in-house is hassling for them. Since healthcare firms handl....

Read more>>

Resolving the Hassles of Increasing Call Volumes!

<p>Increasing call volumes are not always a good thing!</p> <p>Several companies miss-interpret increasing call volumes with the fact that more people are ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo