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Glossary

What is an Outbound Call?

Business process outsourcing companies operate two different types of calls and these are inbound and out bound calls respectively. When an agent initiates a call from call center services providing station and on behalf of the call center to the aspired customers, the process is considered as outbound call. In an outbound call agents try to get information about the services or provide information to the customers regarding the plans or offered services on behalf of the clients. Generally, outbound calls are made from call center outsourcing stations to make fund raising calls or to initiate telemarketing, research or survey about the offered services by the clients. Telemarketing companies contact their customers and follow the provided contact list from the client. Outbound calls are meant for various surveys and to server customer verification purposes. Blogs at Go4customer share a vision of the company on call center in India

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Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Why Does Omnichannel Customer Service Matter for the Businesses?

<p><strong>Omnichannel customer service</strong> refers to a better customer experience strategy that creates a connection for customer interaction across var....

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How Can Outsourcing Call Center in India be an Ideal Way to Grow Your Organization?

<p style="text-align: justify;">A call center in India is the best way to lead your organization toward growth.</p> <p style="text-alig....

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