submit query
Loader

Please fill with your details

  • # #
Glossary
Glossary | O | What is outbound call types

What is Outbound Call Types?

There are two types of calling processes to follow by the BPOs. 

These are 

1. Inbound calls and 

2. Outbound calls 

for the outsourcing contact center. 

An outbound call center services is a process in which agents initiate and make calls to the customers on behalf of their clients. Outbound calls are made for telemarketing, verifications and surveys for products and services which are offered by the clients through manual attempts of executives along with technological implementations of AI-based facilities like chatbot and predictive dialer. The professional customer care executives or agents of call center outsourcing are provided with a customer’s list and they make calls to the customers and ask several questions for verification and survey purposes. 

This process or call types help the companies to get a clear idea about the acceptance of their products and services in the industry, which further helps in administering online image through the attempts of online reputation management. This is one of the important services and offers by most of the BPO outsourcing.

Related Questions

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Voicebots vs Chatbots: Which is Right for your AI Contact Center?

<p>The future of contact center services is digital, intelligent, and customer-centric. As companies rush to adopt AI-powered solutions, one key question arises: Voicebots vs Chatbots: W....

Read more>>

Top Trends in Customer Support Services to Watch in 2025

<p>Today’s blog revolves around the most pressing issue for every customer-based company - Faster and Better Customer Support Service. A business can only flourish when it ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.

Download Call Center
Brochure Download Button

Copyright © 2025 All rights Reserved at Cyfuture India Pvt. Ltd.