submit query

Please fill with your details

  • refresh

What is Outbound Performance Metrics?

According to all call centers, “If you can’t measure it, you couldn’t able to manage it”. It is one of the bitter truths behind all Business Process Outsourcing companies. There are several key metrics which are normally used for outbound telemarketing services offered by the call centers. The quality and the productivity by the agents play a major role and this is all about outbound performance metrics.

With this metrics clients can avail the complete statistics of manual dialing and automated dialing by the agents. Apart from these, the performance metrics include the list of effectiveness, typical measures of various sales lead programs and complete productivity. Call centers obtain this information on regular basis and use for day to day use. The reports are generated on daily basis, weekly basis, quarterly basis and monthly basis. It helps to keep the process continuing with achieving great level of performances.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


Top 3 Google Algorithms That Every Company Should Be Knowing

<p>In this modern era, the key to securing seamless business growth is ‘Strong online presence.’ This is so because netizens usually pay a visit to those webs....

Read more>>

The most Enquired Queries on Customer Support Outsourcing!

<p>Answering repetitive customer calls is very annoying and nobody wants to listen to repetitive queries simultaneously. However, these calls play a significant role in running a busines....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo