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Glossary | O | What is online review management

What is Online Review Management?

Online review management is popularly known as online reputation management in the industry. It is one of the important services offered by the BPOs. It is a fact that building your organizational reputation takes 20 years but it can ruin within 5 minutes and less. So, call centers offer a process named online review management to concrete organizational base and to enhance the reputation of the companies. This process ensures the services like online monitoring and locating along with replying with perfect reactions to the reviews about the organization or about the business. This service helps organizations from negative comments of an ex-employee or from competitors and crazy customers. These sources can destroy your reputation overnight and with online review management one can take maximum precaution.

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