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What is Order Taking and Tracking?

There are certain firms that are entirely reliant on online transactions. Customers put orders online, and agents take orders on behalf of their clients, thanks to the internet's growth. Order taking is one such service provided by BPOs nowadays. 

Order taking is the process of precisely recording orders, protecting the data, and delivering the orders. It's critical for businesses to keep track of their order from the time it's placed until it's configured or delivered. The two processes, order taking and tracking, are intertwined. Business process outsourcing companies provide these services to their clients. Order taking and tracking are services that make it easier for e-commerce websites to complete transactions.

Order taking processes are accessible via web-based phone interactions, allowing for speedier and more convenient transactions. Clients can use order taking services as per their needs, such as during regular business hours, after-hours service (for 24-hour businesses), or during peak seasons.

An order taking service performs the following functions:

  1. Taking order over the phone

  2. Processing the order

  3. Managing the order 

  4. Tracking the order 

  5. Fulfilling the order 

  6. Providing customer service (if needed)

  7. Upselling and cross-selling

An order taking service is more than just a voice service. Besides voice services, call centers also offer live chat and email help to their clients. Having multiple contact options help customers to have a great experience. For instance, if a customer is having trouble placing orders online can use live chat. And the email support feature allows agents to send an automatic email to consumers to confirm their orders.

Why should you opt for order taking services?

An order taking process is a service specifically designed to handle customer calls and communicate with them. In this service, agents take orders, resolve customer queries and provide post-purchase customer support, making ordering a seamless experience for customers.  

Opting for an order taking call center can turn out to be a game-changer for your business. Personalized service, along with convenience, is one of the cornerstones to improving the customer experience.

There is nothing wrong with using an automated answering service; however, whatever you do is for clients, and your clients don't prefer it much.

They want to be dealt with by someone who can respond to their queries or questions immediately, especially when they order food and other necessities over the phone.

Seeing the vast benefits of order taking processes, several firms have already started hiring live operators. Whether you believe it or not, hiring an order processing call center can be quite beneficial to you and your company. 

You can be one of those firms already taking advantage of it. What are you waiting for?

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