submit query
Loader

Please fill with your details

  • Captcha refresh
Glossary

What is Offshoring?

Offshoring is a process of a business practice that hires a third-party company from a foreign country to relocate certain operations of the company. It's a cost-cutting approach in which some operations are outsourced to companies or individuals situated outside of the country where the company's headquarters are located.

What Is Offshore, Exactly?

It is normal practice in a diversified global economy to outsource sections of a corporation. Companies engage third companies to manage areas of their business that they believe are superfluous, expensive, or just outside their expertise. Employing third parties to take on these responsibilities allows companies to focus on their core business while saving money in most cases. On the other hand, offshoring is a type of call center outsourcing that involves companies based in other countries. These offshore companies are frequently hired by businesses because their country settings allow them to make things at a lower cost. Offshoring focuses on several areas. It includes customer service, IT support, and another portion of the business that can easily be offshored to enhance profitability. Additionally, it has a major disadvantage i.e., quality control. To maintain the brand's quality, businesses with offshore suppliers must build a proper quality framework that allows these foreign organizations to produce a high-quality product or service.

Types of Offshoring:

Consider the following two types of offshoring that are mentioned below. Have a look at them!

1. Production Offshoring:

Production offshoring refers to when a company establishes a manufacturing plant in another nation to import finished items for sale in the domestic market. For example, a company that makes heavy machinery might set up a plant in a country where there is a plentiful supply of iron and local labor that is both cheap and skilled at the job.

2. Service Offshoring:

A company engages in offshore service by establishing units in other countries to do service-related operations like customer service, information technology, marketing, human resources, accounting, and sales. For example, a software company might relocate its research and development unit to a country with highly skilled technical personnel at a lower cost than the home country.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

How to Implement a Comprehensive Customer Satisfaction Survey Strategy?

<p style="text-align: justify;">In the realm of huge competition and market research services, customer satisfaction is paramount. Satisfied customers not only become l....

Read more>>

Outsourcing for Success: How Appointment Setting Services and Customer Support Propel Businesses?

<p style="text-align: justify;">In the realm of a fast-growing business environment, outsourcing has emerged as a dynamic strategy that enables firms to utilize special....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.