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Glossary

What is an Outbound Call Center?

An outbound call center is part of a Business Process Outsourcing company. In these organizations professional agents initiate outbound calls to the listed or existing customers from the behalf of the clients. Outbound calls server several purposes like initiating open research and surveys, telemarketing or call-promotions along with fund raising calls and sales. Agents keep in touch with the customers to update the contact list provided to them and for service verifications and more. Call centers have these two types of calling process and these are in-bound and outbound call services. Companies need to select the calling type for their customers and make sure that they meet their goals. Normally, a BPO either handle an outbound call or an inbound call and sometimes combination of these two calling services.

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