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Glossary

What is Operating Time?

The time span duration on which a system is running and accessible, is popularly known as operating time. It depends on an agents till what time he or she is on the process and accepting or making calls to the customers on the behalf of clients. In some BPOs, operating time is also considered as the logged in period as well. Business process outsourcing organizations keep track of the operating time to tally the revenue counts. It also helps to create future strategy planning for the call centers.    

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

What is the Role of Inbound Call Center Services in this Digital World?

<p style="text-align: justify;">An inbound call center has been in the demand for a long time. But in the digital world, their requirement is increasing in almost every....

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How Does Outsourcing Call Center in India Redefine Customer Experience and Legacy?

<p style="text-align: justify;">In this era, outsourcing call centers in India is the most strategic business decision. It doesn’t matter whether you have....

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