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Glossary

What is Operating Time?

The time span duration on which a system is running and accessible, is popularly known as operating time. It depends on an agents till what time he or she is on the process and accepting or making calls to the customers on the behalf of clients. In some BPOs, operating time is also considered as the logged in period as well. Business process outsourcing organizations keep track of the operating time to tally the revenue counts. It also helps to create future strategy planning for the call centers.    

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Selecting the Best Call Center Services in India for Your Business

<p style="text-align: justify;">Is your organization looking to outsource call center services but is not able to find the right call center outsourcing partner? Choosi....

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Benefits of Sales Discovery Process and How to Steer a Sales Discovery Call

<p style="text-align: justify;">The process of closing sales calls is incredibly impressive. It represents the glamorous aspect of the sales journey where a deal is suc....

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