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Glossary

What is BPaaS?

Business process as a service, or BPaaS provides resources required for operating a particular area of a business or the entire business area. Generally, a typical business has departments such as HR, Sales, Marketing, Customer Support, IT, Administration, etc. Companies wanting to take assistance in handling these sections of the company can outsource the roles and responsibilities to a third-party company we know as BPaaS. 


BPaaS is a lot similar to Business Process Outsourcing, but the major difference is that BPaaS is a cloud-enabled entity comprising various IT-related sources. Whereas, a BPO works outside the client organization and focuses on providing human resources for delivering work that is a menial, mundane, grunt, and tedious, yet intrinsic part of the organization such as call center support service. 


  • We can consider BPaaS as an enhanced version of BPO as the services rendered by BPOs are limited to providing human resource management. Conversely, BPaaS provides a comprehensive service package that involves people, processes, and computational resources coming from cloud-based infrastructure. 

  • There are many advantages of BPaaS over BPO. One of the major advantages is BPaaS model can quickly be integrated with the client company and the resources can be accessed rapidly through internet-based cloud operating systems. 

  • BPO services can only lend services that can be accomplished manually such as customer care services, where the company is in the position of continuously in touch with clients and customers. 

  • The scalability and flexibility of BPaaS transcend the BPO in so many ways. Since BPaaS is power-packed with cloud-based technology, several business operations can be automated and streamlined. The automation system helps client companies to perform business functions more efficiently and faster. 

  • Also, there is better transparency in the BPaaS model so, companies can have access to actionable insights with a couple of clicks. Plus, the insights drawn through a BPaaS cloud-enabled process are completely reliable because it is impervious to human errors. BPO services are prone to human errors with rigid work models. 

  • Whether you need assistance with a small section of business, or a large section of business, or you wish to hand over a whole business operation, you can simply assign it to BPaaS through its pay-per-use pricing model. 

  • The cost-efficiency of BPaaS is far better than BPO services as most of the operations can be automated depending upon the process. If a process can be handled with minimum human intervention, it can be automated using a BPaaS model. 

  • The accurate insights drawn from automated systems offered by BPaaS contribute to decision-making processes. Some automated systems can also be customized as per the client’s business objective. 


Conclusion: BPaaS offers a comprehensive business package. It doesn’t matter how sophisticated or simple a business requirement could be. You can hire a BPaaS for handling a small business project or an entire business. You only need to pay for the resources that you avail of. The most intriguing part of BPaaS is that it can be interconnected with SaaS, IaaS, and PaaS easily. 


You can scale up your business quickly with the help of BPaaS. A lot of companies are testing the prospects of BPaaS for improving their business performance. If you are new to a particular business, you can easily get a good competitive edge in the market by getting access to a pool of diversified experts coming from BPaaS providers. 


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