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Glossary

What is Best in Class?

Customer service is cornerstone of almost every business organization, be it a small scale company or large scale business firm. Businesses have been using this call center metric to measure the operations such as number of call answered, length of calls, and call resolution.

Best in class is a benchmarking term used to refer identify organizations that outperform all others in a specified category.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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<p>In this modern era, the key to securing seamless business growth is ‘Strong online presence.’ This is so because netizens usually pay a visit to those webs....

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