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Glossary

What is Back Office Outsourcing?

Back Office Outsourcing is the process of outsourcing transactional low-value office processes to a specialized third party vendor. Back office outsourcing helps organizations focus on their core business and free up their in-house human resources. It is a cost effective solution as well as efficient as work is outsourced to a specialized agency. Some of the most common back office outsourcing jobs are data entry, customer service desk, payroll management, invoicing, insurance administration, travel processes like ticketing, market research, email management, sales support amongst several others. 


Irrespective of the business size, companies are using business process outsourcing. The main driving force behind this is the cost reduction. Business owners today do not want to be constrained by heavy paperwork. This is one reason why back office outsourcing is becoming increasingly popular. There are a few things one should know before taking the step of outsourcing the back office for his or her business. It must be checked what kind of security measures the company is providing in terms of securing the data. One must also keep himself updated about progress of the work.


To help businesses achieve sales and profit, it requires continuous support. This is where back-office support steps in. Though these functions are not directly related to the core business, they clearly have a significant impact and play a crucial role in overall business processes. The most common back office support functions include payroll, human resources, IT support, marketing, data entry services. 


Advantages of Back Office Outsourcing 


Businesses looking to boost their profit and productivity have opted for back office outsourcing for years as a reliable option. From SMBs to MNCs, everyone nowadays chooses to outsource certain areas of their business, especially back-office. Back office outsourcing has immense benefits to offer to businesses. Some of the benefits include scalability, access to latest technologies and expertise, cost-efficiency, focus on core business activities, and a lot more. 

So, if your business is still not using back office services, it's time you must consider outsourcing one.


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