submit query
Loader

Please fill with your details

  • Captcha refresh
Glossary

What is Blocking?

Blocking usually refers to percentage of calls initiated by customers but do not prefer destination due to lack of available circuits, lines, or trunks. Effective reasons for blocking inbound calls can be due to unavailability of call center agents to receive customer calls. Absence of adequate circuits at the time the call, increase in virtual queue, automatic call distribution is programmed to block calls from entering the queue.

Blocking rate is an important metric to consider ensuring that you allow your customer to access your call center.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

How to Implement a Comprehensive Customer Satisfaction Survey Strategy?

<p style="text-align: justify;">In the realm of huge competition and market research services, customer satisfaction is paramount. Satisfied customers not only become l....

Read more>>

Outsourcing for Success: How Appointment Setting Services and Customer Support Propel Businesses?

<p style="text-align: justify;">In the realm of a fast-growing business environment, outsourcing has emerged as a dynamic strategy that enables firms to utilize special....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.