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Glossary

What is Base Staff?

For every outsourced process in a call center, a minimum number of call center agents are assigned to ensure that the process is managed efficiently. It is the bare minimum number of employees that will be required to manage client service level agreement (SLA) and is popularly known as Base Staff. In addition to base staff, call centers assign a few additional agents to a particular process to ensure that clients deliverables are not affected if there is attrition or absenteeism of agents.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Blogs

What is the Role of Inbound Call Center Services in this Digital World?

<p style="text-align: justify;">An inbound call center has been in the demand for a long time. But in the digital world, their requirement is increasing in almost every....

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How Does Outsourcing Call Center in India Redefine Customer Experience and Legacy?

<p style="text-align: justify;">In this era, outsourcing call centers in India is the most strategic business decision. It doesn’t matter whether you have....

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