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BPOs Leveraging Business Intelligence Solutions To Achieve High Performance

Posted by Varsha Bhagchandani
outbound-call-center

The divergence in today’s economy is outlined by extreme volatility in the business cycles. Enterprises across the globe are under extreme pressure owing to cut-throat competition faced by them with the ever changing customer demands. In this light, companies are rapidly looking for new processes to streamline their operations. This is not only expected to make their business more flexible and agile, but also accelerate their process management.

Let’s dig a little deeper to understand how Business Intelligence practices can help enterprises to respond effectively to the changing business needs:

The emergence of process-centric organizations are triggering pressure on various outbound call center offering business process outsourcing services to design and manage their processes in a more efficient way. This phenomenal change is expected to offer real-time benefits by effectively responding to the fast changing needs. 

A research by one of the leading research firms Gartner states that currently over 35% of the top 5000 companies across the globe are making insightful decision on a regular basis in order to make radical changes in their business processes.  

This is also compelling most of the inbound call center to make use of business analytics tools in order to track consumer behavior while pitching client’s offerings to the users.  By leveraging the technological expertise and approaches of the BPM consultants, companies can adequately focus on bridging the widening the gaps between an organization’s IT team, take process initiatives, and manage sales force in a better way. The other benefits are: 

 1. Greater data visibility with better analytical capabilities

 2.  Better ability for measuring and monitoring operational and financial business performance, along with evaluating results,  forecasting outcomes, and plan better results

 3.  Improve enterprise-wide accessibility for the decision makers in a more interactive and self-service ecosystem for analysis and exploration of data and other critical information

4. Enhance the capabilities for driving business-wide profitability and productivity improvements. 

A research by Aberdeen Group suggested that nearly 64% of the respondents participated in the research acknowledged the need for achieving greater data visibility to analyze and predict business performance in a more organized way. 

Hence, most of the enterprises are turning to the business intelligence & analytics tools to streamline their processes and maximize the overall value of their company’s data.


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