India is perhaps the trailblazer of offshore BPO outsourcing and there are certain factors why enterprises in the European continent are likely to outsource their noncore business processes to India.
The foremost factor that urges companies from abroad to entrust their BPO needs to Indian counterparts is that India is a land of qualified talent because of the existence of a well-structured higher education system. Secondly, the workforce in India is acquainted with European cultures with its ability to speak and write English flawlessly. Thirdly, BPO outsourcing to India enables European companies to reduce their human resource and operational costs up to 40-50% in comparison to what they would have to pay in the European continent. Lastly, BPO services in India remain operational round-the-clock and this helps the industry to meet and exceed the needs of companies located outside India.
BPO outsourcing call centers are inclined towards India because the country is reported to be the largest telecommunication network in Asia, estimating over 25 million telephone cables, and is constantly expanding. Several organizations, both private and public enterprises have installed around 8500 VSATs throughout India, paving the way for hosting the BPO outsourcing business in India.
There is no denying the fact that BPO outsourcing company in India can assist you efficiently operate your business 24 hours a day because of the time zone difference between India and outsourced countries. For instance, when Americans retire to bed, Indian counterparts go on with their businesses and vice versa. This time difference is a significant factor that favors India to host BPO companies from across the globe and serve global customers with a perfect accuracy level.
Thus, for the aforesaid factors and various other reasons not mentioned here, India can turn out to be an apt platform for BPO outsourcing companies to transform into revenue generators as well as reliable customer service providers.