India is one of the countries which have seen emergence of call centers. According to businesses call centers in India have matured to present higher-end services which require judgment-based analysis and domain expertise. Gone those days when call centers were more function-specific and used to follow the rules-based performance parameters. Now days, organizations are hiring outbound call support and these steps are leveraging the organizations and helping to get businesses.
A call center in India uses latest technologies and high end support to the organizations. These call centers have professional agents who are dedicated in building an image in front of the customers. They are considered as the bridge in between the organizations and their customers. The experts are efficient and skilled in handling customers and also answer all their queries with utmost confident and accuracy.
But there are some cons as well. This blog discusses some major shortcomings of a call center in India. Have a look where an Indian call center struggles.
The main shortcoming for a call center in India is the accent problem of the agents. Most of the agents in Indian can’t speak with proper American accents and this problem has started to be proving incredibly costly. According to a recent survey, American Accents have become one of the nation’s top trade associations and are hugely to blame for India losing 70 percent of its call center industry to the Philippines.
Thus, the call centers in India have started working on the American accents. Due to the recession, several organizations have again come back to India for the sake of services and they have retained. According to a recent survey, Indian call centers have started hiring professionals with great American accent and proper BPO knowledge.