submit query
Loader

Please fill with your details

  • # #

Go4customer Blog

SignInSignUp

Call Centers In India Have Evolved And Matured

Posted by Arijit Mukherjee
Call-Centers-In-India-Have-Evolved-And-Matured

India is one of the countries which have seen emergence of call centers. According to businesses call centers in India have matured to present higher-end services which require judgment-based analysis and domain expertise. Gone those days when call centers were more function-specific and used to follow the rules-based performance parameters. Now days, organizations are hiring outbound call support and these steps are leveraging the organizations and helping to get businesses.    

A call center in India uses latest technologies and high end support to the organizations. These call centers have professional agents who are dedicated in building an image in front of the customers. They are considered as the bridge in between the organizations and their customers. The experts are efficient and skilled in handling customers and also answer all their queries with utmost confident and accuracy.

But there are some cons as well. This blog discusses some major shortcomings of a call center in India. Have a look where an Indian call center struggles.        

The main shortcoming for a call center in India is the accent problem of the agents. Most of the agents in Indian can’t speak with proper American accents and this problem has started to be proving incredibly costly. According to a recent survey, American Accents have become one of the nation’s top trade associations and are hugely to blame for India losing 70 percent of its call center industry to the Philippines.

Thus, the call centers in India have started working on the American accents. Due to the recession, several organizations have again come back to India for the sake of services and they have retained. According to a recent survey, Indian call centers have started hiring professionals with great American accent and proper BPO knowledge. 


Related Blogs

Write for us
Contact Us

Enter the details & we will contact you shortly!

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive...

BSNL Augmented Business Performances with Go4customer

Bharat Sanchar Nigam Limited (BSNL) started its operation and installed...

Click here to read

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to read
Subscribe
Get the latest blog in your Inbox!

Enter your email address:

Delivered by FeedBurner

CATEGORIES

 

RECENT POST

REGISTERED AUTHORS

 

ARCHIVE

 

LEARN MORE

 

Call Center in India Advantages

Highly trained and skilled professionals

Highly trained and skilled professionals
Expertise in technology

Expertise in technology
Enables 24*7 customer support

Enables 24*7 customer support
Preferred destination for outsourcing

Preferred destination for outsourcing
Cost-effective customer support

Cost-effective customer support
Modernized Infrastructure and technology

Modernized Infrastructure and technology

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.

Download Call Center
Brochure Download Button

Copyright © 2023 All rights Reserved at Cyfuture India Pvt. Ltd.