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Glossary

What is an auto dialer?

An Auto-Dialer is a powerful electronic tool or software used by call centers to automatically dial phone numbers from the database. Auto-dialers primarily leave a pre-recorded message after the customer has received the call. Auto dialers can be used to connect to customers using fixed landlines, pager networks and mobile phones. When a call gets established, auto-dialers transmit a verbal message or digital data to the caller. When an auto-dialer plays a pre-recorded message, it is often called - robot calling or voice broadcasting. Some voice broadcasting messages consist of questioner with a purpose to take opinion of customers. Customers need to answer these questions by pressing a button on their phone keypad. This type of call is often called outbound interactive voice response.

Usually, auto-dialer connects an answered call to a live agent, this process of connecting is called predictive dialer or power dialer. A predictive dialer uses real time analysis to determine the optimal time to dial more numbers, whereas a power dialer simply dials a pre-set number of lines after an agent completes the previous call. The option of auto-dialing is widely used by call center outsourcing companies. Services such as even notification and announcements are commonly used by service providers to transmit messages or information to the customers. Through this process, organizations can reach customers quickly and efficiently. Auto-dialing service is used predominantly for marketing and sales calls. Using this interactive voice response (IVR), marketing companies can save money on live operators by making sales with the help of pre-recorded messages.

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