submit query
Loader

Please fill with your details

  • Captcha refresh
Glossary

What is an Announcement?

An announcement is a recorded verbal message played while callers are standing in the virtual queue. These recorded announcements encourage callers to wait in the queue for an agent to become available or allow you to request a callback. If the caller of call center services is put on hold or the call is transferred internally to other representatives then a recorded message relevant to query or promotional messages along with light music is played so as to keep the caller entertained.

To add a more personal touch, consider for how much long the caller is waiting in the queue or is likely to wait. If the caller is holding for two minutes and you play the same message after every 15 seconds, the caller is likely to get bored. Hence, if you are envisaging a long wait time, then invest in a sophisticated call announcement or messaging device that allows you to record as many different messages as you want. These messages can be played in any order so that all eight messages are different from each other and the caller remains engaged listening to those messages. Therefore, a balance between nuisance value and providing sufficient interest to keep your caller on the line is very important.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

A Detailed Overview of Business Communication Channels and Their Applications

<p>Business communication channels are deployed for internal and external communication purposes. For a business, effective communication plays a critical role in all legacy business ope....

Read more>>

Everything You Need to Know About Business Process Automation

<p style="text-align: justify;">In recent years, the method of doing business has evolved rapidly. As technology keeps improving, our methods of performing tasks also b....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.