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Glossary
Glossary | A | What is auto available

What is Auto Available?

Auto available is a feature wherein an agent is automatically put into available mode after ending conversation with the former customer. Call centers in India are increasingly employing automatic call distribution (ACD), a tool to handle influx of customer calls. The primary purpose of this tool is to disperse incoming calls to experts or professionals of the call center. This telephony system works with computer telephony integration (CTI) system and interactive voice response (IVR) system to answer inbound calls and route them automatically to specific agents or departments. This tool eventually helps in streamlining the communication process.

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