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Glossary

What is All Trunks Busy?

All trunks busy is a signal tone indicating that all circuits are busy. i.e., call center outsourcing agents are busy with another call and won’t be able to accept any new inbound calls in this state. This means that all trunks are being used for other calls or are out of service. All telephone lines show a busy signal, no more telephone calls can be taken until the current call gets completed. Perhaps, no more incoming calls of customers can be received at call center services station. Many long distance companies are replacing this busy signal with a recording telephony system wherein a recorded message would be played automatically when all circuits appear to be busy. Here, at Go4customer, we are providing world class services of call center in India.

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