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Glossary

What is automated greeting?

Automated greeting is a pre-recorded message that is played when a user calls at the toll free number of customer support service provider. The main purpose of an automated greeting is to provide immediate support and information to the customers that call to an inbound call center number. Service providers make use of the technique of automated greeting to promote products/services of the organization.

The reputation of an organization depends on the quality of services provided to the customers. Half the promotional task is complete through the word of mouth publicity, if a customer is offered a really good experience. Customers have the tendency to share their experience with their acquaintances. In this competitive business world, upgrading existing system is an important pre-set to achieve business goals. Automatic voice response proves to be the best solution for companies. Keeping customers on hold can be infuriating and unacceptable in this modern age. Automated greeting method can maximize customer experience by providing immediate solution and saving money incurred on operational activities.

Automated voice greeting eliminates wait time by proactively answering customers’ queries. Users are able to access the information quickly, without having to spend much time waiting over the phone call. Recorded messages help in improving company image and reducing waiting time.

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