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Glossary

What is audiotex?

Audiotex also known as audiotext is a simple voice processing technology that enables callers to automatically access pre-recorded announcements. This technology helps in providing information to a large number of callers. This voice response application allows users to enter and retrieve information via IVR method.  This process is usually computer controlled and can be used to recover anything from emails to stock quotes.

This voice processing application acts as a "voice bulletin board" and provides a list of information to callers, who can access the required information by entering the touch-tones or digits. Help desk outsourcing presents various menus or options to callers, and when a caller keys his/her response, by tapping or pressing the digits on his phone, a recorded announcement is played. In some cases, the term Audiotex is also used to refer to interactive voice response (IVR).  However there exists a difference between them. With Audiotex technology, each caller chooses same menu choice and hears the same message, whereas IVR provides different messages based on the information from an external computer database.

Audiotex voice processing technology is useful for call center India, where representatives spend all their time in answering repetitive customer queries. Technical advancements in call center have allowed the introduction of many practical telephony-based direct marketing techniques and methods. Voice processing is a blanket term that incorporates combination of technologies, including voice mail, automated attendant, Audiotex, voice response unit, and faxback.

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