submit query
Loader

Please fill with your details

  • refresh
Glossary

What is Average Delay?

Average delay is defined as the ratio of total time of waiting to the number of incoming calls at a call center services station. It is an important key metric used in call center outsourcing. This metric is measured by taking into account total wait time of all calls divided by total number of calls. Delay time is from the moment customers gave dialed to the point at which call is answered. Go4customer is a leading brand in providing services of call center in India.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

How Online Reputation management is helping Tourism in India

<p>India, the nation with an area of 32,87,263 sq. km, ranging from snow-capped mountains in Jammu & Kashmir to the shores of Tamil Nadu. India is considered as a land of God....

Read more>>

Chatbot: All You Need To Know!

<p><strong>Chatbots: Mechanize your Business and Customer Service</strong></p> <p>Experiencing disruptions in customer handling....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo