submit query
Loader

Please fill with your details

  • # #
Glossary

What is Average Delay?

Average delay is defined as the ratio of total time of waiting to the number of incoming calls at a call center services station. It is an important key metric used in call center outsourcing. This metric is measured by taking into account total wait time of all calls divided by total number of calls. Delay time is from the moment customers gave dialed to the point at which call is answered. Go4customer is a leading brand in providing services of call center in India.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Top 10 Chatbot Companies in India for 2025

<p>In 2025, chatbots are so ubiquitous that they are no longer a futuristic notion, but an integral part of customer experience, driving growth for businesses across all industries. Whet....

Read more>>

Why Are Cold Calling Services Essential for Lead Generation?

<p>Many companies just cannot generate leads using cold calling. They do not understand it, nor do they know their sales teams or the right tools and strategy for actually selling.&l....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-Gen BPO Services: Transforming Call Center Operations in India

Discover top-tier BPO services at Go4customer, where we reshape call center outsourcing to fuel your business expansion. Our call center in India mixes high-tech AI with the insights from data to make sure all of our training is top-notch and to offer broad 360° customer support and call center services. Join us and build customer relationships grounded in trust and top-class service experiences.