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Glossary

What is Average Delay?

Average delay is defined as the ratio of total time of waiting to the number of incoming calls at a call center services station. It is an important key metric used in call center outsourcing. This metric is measured by taking into account total wait time of all calls divided by total number of calls. Delay time is from the moment customers gave dialed to the point at which call is answered. Go4customer is a leading brand in providing services of call center in India.

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An insight into Call Center Outsourcing

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