submit query

Please fill with your details

  • # #

What is Automatic Speech Recognition?

Automatic speech recognition (ASR) is a major activity practiced by call centers. ASR is a technology that allows a computer to identify words and phrases of spoken language convert them into machine readable format. In recent years, speech recognition has become popular in the customer service departments of large corporations. The advanced version of ASR revolves around Natural Language Processing (NLP). It enables efficient use of resources and exceptional customer interactions through better accuracy, flexibility, and reliability. This technology has been also used by government agencies and other organizations. ASR system allows users to enter their queries and request for driving directions or telephone number of a hotel room in particular. This shortens the process of navigation by reducing the number of decision points. It also reduces the number of instructions that the user must receive and comprehend. ASR helps in effectively reducing handle time, which means reduction in labor cost. The implementation of ASR helps in improving the efficiency of the company in whole and increases control over the call center thereby enhancing customer satisfaction

ASR software primarily has two variants -, one directed at dialogue conversation and second at natural language conversation. Direct dialogue is a simpler version of ASR and consists of machine interface to connect to people. Telemarketing contact centers are frequently using this innovative technology. Natural language conversation is a much more sophisticated variant than ASR and instead of heavily limited menus of words you may use, they try to simulate real conversation by allowing you to use an open ended chat format with them.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


How to Train Your Team for Exceptional Inbound Customer Service?

<div> <p style="text-align: justify;">In today's business environment, quality customer service for a company’s clients is a ke....

Read more>>

Understanding the Different Types of BPO Services

<p>BPO is an abbreviation for Business Process Outsourcing and has emerged as a requirement in today’s world of competition and challenges. The following are some of the fa....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.