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Glossary

What is Agent-Out-Call?

Agent-out-call is one in which call center agents make outgoing calls to both prospective and existing customers on the behalf of business or client. These calls help in strengthening customer relationship and improve the quality of customer experience. The intent of agents is to sell and promote product/services, generating leads, booking appointments,and verification services. Outbound telemarketing services help in increasing the profits of the business by using the best of personnel, process and development technologies. Out-call is a courtesy call that helps in checking whether the customer is satisfied with the service or not and to make them aware of new offerings.

Agent out call is one of the most effective marketing strategies as it helps in increasing opportunity for higher sales volume. Outbound marketing helps in driving customer interest on products/services offered by a company.

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