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Glossary

What is Available Time?

Availability is an important metric of outbound call centers. It is a total time period during which a call center agent or a group of agents waits to take/receive customer calls.

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Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Top 10 BPO Companies in Bhopal

<p>The BPO services market has been especially promising over the past years especially in India where it was estimated to reach up to $38 billion in 2021. India's outsourcin....

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Outsourcing Back Office Services: Benefits and Best Practices

<p style="text-align: justify;">The current back office process outsourcing stands out loud as an unqualified hit and is one of the most successful outsourcing initiati....

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Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.