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Glossary

What is Available Time?

Availability is an important metric of outbound call centers. It is a total time period during which a call center agent or a group of agents waits to take/receive customer calls.

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Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

A Detailed Overview of Business Communication Channels and Their Applications

<p>Business communication channels are deployed for internal and external communication purposes. For a business, effective communication plays a critical role in all legacy business ope....

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Everything You Need to Know About Business Process Automation

<p style="text-align: justify;">In recent years, the method of doing business has evolved rapidly. As technology keeps improving, our methods of performing tasks also b....

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We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.