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Glossary
Glossary | A | What is available state

What is Available State?

Available state is time during which the professionals of inbound call center are either signed in and waiting for customer calls to arrive, or performing after-call work or unavailable. Availability has a huge impact on the productivity and efficiency of your call center. When an agent log on or enters in an available mode, this means that they are in the state of receiving customer calls and resolving their queries.

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