Glossary

What is Available State?

Available state is time during which the professionals of inbound call center are either signed in and waiting for customer calls to arrive, or performing after-call work or unavailable. Availability has a huge impact on the productivity and efficiency of your call center. When an agent log on or enters in an available mode, this means that they are in the state of receiving customer calls and resolving their queries.

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What is Available State?

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What is Available State?

Related Questions

Resource Library

An insight into Call Center Outsourcing

BSNL Augmented Business Performances with Go4customer

Getit infomedia optimized business performance with Go4customer.com

Blogs

How Evolution of Artificial Intelligence Has Influenced Cinematic World?

7 compelling reasons why your business needs Online Reputation Management

Our Esteemed Clientele

Grow with
Go4customer