submit query
Loader

Please fill with your details

  • Captcha refresh
Glossary

What is Agent?

Agent is a person who handles incoming and outgoing calls and corresponds with the customers on behalf of the company or client. Each agent is associated with a peripheral and can be a member of one or more skill groups. Optionally, you can group peripheral agents into agent teams. Agents handle account inquiries, customer complaints, or support issues through different channels such as phone calls, emails, and other social media sites. The agents of the call center are also known as customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member. Call center agent is multi-tasking and handle account inquiries, customer complaints, and support issues. Agents assist customers via a phone call, Internet, e-mail, and instant messaging.

It is true that agents need to juggle multiple tasks like handling an influx of customer calls, checking the knowledge base, updating the CRM, and attending to customer needs. Staying organized help agents to make less error or mistake ensuring that they complete their work efficiently. Thus, the mission of a call center agent is to provide best-in-class services to their customers and make them happier.

The agents of call center India have top-notch communication skills and are able to communicate in different languages.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Insightful Business Plan for Outbound or Inbound Call Center Services

<p>Before diving into any business, we always need to construct a perfect plan of action. Similarly, before getting started with a call center business, you must have a nice plan that co....

Read more>>

Call Center Services in India - A Prudent Business Solution

<p>The core essentials of running a customer-centric business are customer satisfaction, impeccable sales and marketing strategies, and robust customer-handling software. Basically, all ....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.