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Glossary

What is Automatic Call Sequencer?

Automatic call sequencer is a device that manages to answer incoming calls thereby informing the caller that the call is put on hold. Call sequencer also helps in indicating time duration in which each caller has been put on hold. It is a piece of equipment which is attached to a system or a PBX. The main functions of call sequencer is to direct available call center professionals about the incoming calls. A flash light indicates about the waiting call and fastest flashing is one whose call has been waiting for long time.

Call sequencer is simple and inexpensive device that keeps a statistical tab of incoming calls, how fast they were answered, how long people waited, and how many people abandoned.

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