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Glossary

What is Average Delay of Delayed Calls?

The average delay time of delayed calls is a call center outsourcing metric that helps in calculating customer calls that are delayed. It is the total delay for all calls divided by the number of calls that had to wait in the virtual queue. Go4customer is a leading platform to provide information about call center in India and call center services.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

Call Center Outsourcing in India: Why It’s a Global Leader in Customer Support?

<p>Are you prepared to improve your company's key competencies? Are you trying to find reliable reasons for call center outsourcing in India? We've given you good....

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What is Recruitment Process Outsourcing? A Comprehensive Guide to RPO Services

<p>Finding great talent may sometimes feel like finding a needle in a haystack. Businesses are searching for creative ways to improve their hiring procedures, given the constantly changi....

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