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Glossary

What is Average Delay of Delayed Calls?

The average delay time of delayed calls is a call center outsourcing metric that helps in calculating customer calls that are delayed. It is the total delay for all calls divided by the number of calls that had to wait in the virtual queue. Go4customer is a leading platform to provide information about call center in India and call center services.

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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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GetIt Infomedia is a leading digital supermarket in India

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