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Glossary

What is Average Delay of Delayed Calls?

The average delay time of delayed calls is a call center outsourcing metric that helps in calculating customer calls that are delayed. It is the total delay for all calls divided by the number of calls that had to wait in the virtual queue. Go4customer is a leading platform to provide information about call center in India and call center services.

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Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Understanding the Different Types of BPO Services

<p>BPO is an abbreviation for Business Process Outsourcing and has emerged as a requirement in today’s world of competition and challenges. The following are some of the fa....

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10 Tips for Streamlining Your Banking Call Center Operations

<p style="text-align: justify;">Has your banking and call center operations evolved to meet the demands of today’s customers? Are you ready to deliver exc....

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