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Glossary

What is Auto Greeting?

Auto greeting is a pre-recorded message that plays automatically when call arrives. The purpose of auto greeting metric is simply to play a recording message and ask callers to enter digits. Upon entering a digit or series of digits the call gets forwarded to an extension, mailbox, queue or another destination.

Call center service providers should record the exact greeting which they wish callers to hear and in a manner that suits their budget.

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