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Glossary
Glossary | A | What is analytics contact center analytics

What is Analytics (contact center analytics)?

Customer service has always been an essential part of any business. Organizations use a variety of methods to collect customer data across different domain in an effort to identify customer needs, increase customer engagement, optimize call center performance, and increase customer satisfaction levels. Meeting customer needs by reducing cost of operation is one of the important objectives of business.

Analytics gives you the power to extract large amount of valuable data along with an insight with which you can achieve your objective.

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