Technology

Addressing business critical functions with integrated IT and end-to-end BPO solutions.

Go4Customer is a leading outsourcing services provider. Our highly sophisticated call centre technology is as per the latest industry standards. Such a robust infrastructure enables us to cater to the needs of our esteemed customer base. By implementing proven capabilities and deep domain expertise, we ensure that your organizational functions are supported with end-to-end business process outsourcing solutions.

Our services safeguard superior performance and quality results by means of a careful selection and implementation of the most suitable and appropriate technology.

Let's have a look at the details of technology measures adopted by us:

Secured V-LAN for offshore clients.
Desktops/Laptops : Dell and Wipro.
Contact Centre Diallers: Altitude.
Servers : IBM.
Routers: 3750 Series Router.
Switches: CISCO Catalyst Switches.
Headsets: GN Net Com, Avaya.
IPLC: Tata Communications Ltd.
ISDN PRI: Airtel Ltd.
CMS software and altitude Dialler for a skill-based routing for timely reporting.
Well-structured LAN cabling from Tyco Cat6e.
Internet Lease line with 8E1 speed dedicated, guaranteed uptime 99.6% and IPLC from New York to India.
IBM's high end servers with quad processor, load balancing, timely backup data and mirroring.
Quarterly Network Virus Scans with Check Point Firewall and CISCO Powered Network.
Cisco ASA Firewalls, proxy, Intrusion detection technology, email exchange server, and internal web server.
Digital VoIP exchange with a total of 20E1's on Altitude Contact Centre Suite which includes complete CRM, ACD , KM etc.

Testimonials

Though, initially I was a bit hesitant to avail the call centre services from Go4customer, but after availing these exemplary services, I was highly convinced. The support that I have received from the customer care folks here is incomparable. Keep it up!

Sarita Khurana

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