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Erica, Integrated Into Go4customer, Makes Customer Support Truly Intelligent With AI

Go4customer, a preeminent call center service provider, takes pride in announcing Erica. Erica, an AI-powered chatbot, has the capability to perfectly address all queries of customers.

Erica makes certain that all website visitors get the best possible answers in a jiffy. On the off chance that website users aren’t satisfied with the response of Erica, it also presents the option to connect them with Go4customer’s specialists. The idea behind integrating Erica into the Go4customer website and services is to serve up highly satisfactory resolutions in an instant.

“As we know, business owners seeking call center services online usually want to get in touch with a trustworthy vendor, which comprehends all their requirements and quickly gives relevant answers to all asked questions, so it was time to do something regarding this, and we did it in the best way for the future – with AI!”, said Mr. Anuj Bairathi, CEO of Go4customer.

Thanks to technologies like NLP (natural language processing) and ML (machine learning), Erica seamlessly takes care of all sorts of queries. What’s more, we have a team of adept chatbot developers which updates Erica with vital data periodically, so as to uplift its performance.


Go4customer is one of the most eminent call center service providers in the market and has been taking care of non-core business functions of clients since 2001. We are proud to state that we have always surpassed clients’ expectations in terms of service levels and are enjoying long-lasting relationships with them, consequently.

To deliver unprecedented inbound and outbound call center solutions, we have covered all the bases, and this means we have a robust infrastructure, state-of-the-art technology, and diligent agents.

Go4customer always pushes its limits so that our clients never have to settle for less. Now, we have realized that our determination has become the driving force which enables us to stay ahead of other call center service providers.

Plus, we keep a tab on indispensable call center metrics so that we can identify those factors that are acting as obstacles to the delivery of unrivaled solutions. Go4customer comes under the expansive Cyfuture umbrella, which comprises Go4hosting and CloudOYE as well.

Cyfuture is known for delivering unparalleled technical services and has served numerous businesses, right from startups to Fortune 500 companies, spread all over the globe with the help of an adroit team of 2,000+ employees.

Cyfuture is empaneled by the Ministry of Electronics and Information Technology (MeitY), and is a leading provider of top-notch technical services. Cyfuture has served a vast clientele spread all over the globe, and is empowered by a dedicated and passionate team of 2,000+ employees. With a keen understanding of the intricacies of Cloud Platforms, Data Centers, Blockchain Applications & Big Data analytics, Cyfuture disseminates cutting-edge solutions to an ever-growing list of high profile clients. To know more about Cyfuture’s portfolio of services, visit,,, and

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We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.