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Glossary

What is Non-Productive Agent Time?

Non-productive agent time is a time for which Agents are being paid but are not on the phones. Non- productive agent time is also known as off-phone time. It includes the time that agent spent in meetings, training sessions, on breaks, and other such things.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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