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Glossary

What is Voice Over Internet Protocol (VoIP)?

VoIP is a short form for Voice over Internet Protocol (also commonly referred to as IP Telephony). It is a different way to make calls that does not rely on traditional landlines but rather on the internet's infrastructure. VoIP calls are not necessarily done via a phone, since many VoIP calls are performed utilizing computers. Because of the significant cost savings, VoIP has become especially popular for long-distance calls. However, the vast majority of VoIP users use it to communicate with other VoIP users, in which case the service is absolutely free. The most frequent method is to use software such as Skype, which is installed on a home PC and comes equipped with a microphone.

What is the Process of Using a VoIP Phone System?


A VoIP phone system is a technology that allows you to make phone calls via the internet rather than using a traditional landline or mobile network. A VoIP system uses your broadband connection to transform analogue voice impulses to digital signals. A VoIP server connects calls to various phone networks. You may utilize a VoIP service as long as you have a high-speed internet connection and a router and modem.


A basic VoIP setup includes a desk phone and a SIP server, which is usually a VoIP service provider. It performs much better than a typical landline phone since it has much more functionality than analogue phone service could possibly give. Because VoIP operates through the internet, your data is safely saved in the cloud. An online dashboard allows you to administer the VoIP system. Users may utilize this dashboard to change contacts, business phone numbers, call forwarding, and add new phone numbers.

What are the Benefits of VoIP for Businesses?

VoIP is an excellent alternative for providing dependable phone service to employees in a corporate setting, and it is quite inexpensive. One of the primary reasons VoIP has surpassed traditional phone service is the combination of freedom and professional calling features at a reasonable cost. All you need are configured VoIP desk phones instead of a server room with an on-premises PBX (Private Branch Exchange).

Top VoIP Phone Features

Aside from significant cost savings, broad phone capabilities are another crucial reason why so many businesses have switched to VoIP.


The following are the key features of a VoIP phone system:


Unlimited calling - Call any phone in the United States or Canada as many times as you like. There are no minutes to keep track of. Savings are available right away.

Online Faxing - Send and receive limitless faxes, just like email. There are no cables or hardware. Faxing is finally simple and uncomplicated.

Auto Attendant - When a call comes in, greet the caller immediately and direct them to the appropriate person. Give your organization a great first impression from the time they call.

Call Queues - Manage calls when your staff is overburdened. Callers are queued for the next available agent. It will be a hit with both you and your clients.

HD Voice Quality - Make better-sounding phone conversations. The g.722 codec is designed to remove unpleasant static during lively discussions.

Conference Lines - For meetings with up to nine participants, use a dedicated conference line. Meet, moderate, and record in high definition.

Voicemail-to-Email (Voicemail-to-Email) - Receive voicemail messages in your mailbox. Listen to voicemails and answer through email.

Smartphone App - Take business calls while you're on the road. Never again will you miss a vital call. It is accessible for free on both iOS and Android smartphones.

Real-Time Presence enables you to see who is accessible to receive calls and chat messages in real time. The live status updates are precise and simple.

Team Collaboration - Use one system to communicate with your team. You can do tasks faster with flawless video and screen sharing.

Text Messaging (SMS) - Communicate with consumers using text messaging. Appointment reminders and rapid updates are ideal.

CRM Integrations - These are optional integrations that you may utilize with your existing CRM. A well-integrated workflow can help you increase productivity.


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