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Glossary

What is Monitoring?

Monitoring is a call center term,used in observing an agent’s call to evaluate the way he/she handles the customer or speaks with the customer. In simple terms, monitoring is nothing but observing agents performance. It helps the growth of the organization and deliver complete customer satisfaction.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

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Blogs

5 Online Reputation Mistakes Businesses Should Avoid in 2020

<p>Do you often visit the eCommerce website, but make sure of quality by studying significant reviews before creating the final purchase?</p> <p>If yes, th....

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Surprising digital marketing trends of 2020 that break the clutter

<p>The future of marketing depends on emerging technologies and trends. Keeping pace with the latest trends keeps any business in the long run. We are almost at the end of 2019. Don&....

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