Call termination is the routing of phone calls from one
company to another. Call termination is also known as voice termination. Call
termination is routed through Voice-Over-Internet-Protocol (VOIP). It allows
long-distance calls at a lesser cost than the traditional public telephone
network. Almost every call center uses call termination services to reach out
to their global customers.
Have you noticed, when you call customer service, sometimes
it takes forever to connect you to a customer service representative? You have to
bear the repetitive beeping or a recorded message from the provider to wait.
This is because of Call termination. Sometimes all of the executives are either
full or, due to some reason, the number of executives is limited, and hence you
have to wait for the system to connect you, while it looks for an opening
around the network.
Call termination is crucial as it makes the customer calling
a feasible option for the users as well as the call centers in India. Due to
the sheer number of callers, it is almost impossible to get through in the
first go. In that scenario, call termination makes it possible for the users to
connect it to an executive in the first call. There is obviously a wait time
involved if the executives are not available, but that is still significantly
low and can be reduced further by applying better policies.
Many call centers in India use call termination as a staple
too to increase their answering rate. Go4customer ensures quick call
termination adaptability as well as a significantly high number of executives
actively taking calls, to ensure a high call answering rate.
Call termination meaning can also be
referred to as voice termination. Voice termination defines the same as call
termination, which means the routing of calls from one provider to another
provider until they reach to its final destination. Call termination can handle
rearranging of the data when it gets to the final destination.
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