submit query
Loader

Please fill with your details

  • refresh
Glossary

What is Customer Service Representative?

Customer service representatives interact with customers on behalf of the company and handle complaints, process orders, thereby providing information regarding business offerings. Professionals of outsourced call center answer customer queries and resolve their problems via a phone call, e-mail, or through social media platforms.

Customer service representatives play an imperative role in establishing and maintaining the reputation of the organization. Agents act as the main point of contact for many customers. They function as voices and faces of business firms, thereby handling requests, inquiries and a host of other responsibilities.

Customer service representatives perform following functions:

Listen and respond to the needs and requirement of customers
Provide updated information about business offerings
Take orders, determine charges, and oversee billing or payments
Handle customer complaints and return application

Call center representatives offer round the clock services to customers from across the globe. The professionals of the service centers knuckle down to maintain positive relationships with customers and satiating their demands.

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with Go4customer.com

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >

Blogs

Business Processes that Companies Prefer to Outsource

Is your company outgrowing in size? Are you facing trouble in managing the business operations? Well in that scenario, the only way to manage the business is to outsource the services to a business....

Read more>>

How are MHealth Apps Leveraging Medical Call Center in India?

Call centers are meant to connect the customer with the brand in regards to their product and services, where the type of customer can change as per domain type. The primary domains outsourcing the....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo