submit query

Please fill with your details

  • # #

What is caller ID?

What is a Caller ID?

Caller ID, also known as Caller Identity Identification, is a telecommunications technology that allows the recipient of a phone call to see the caller's phone number on their phone or mobile device before selecting whether or not to accept the call. Users of mobile phones can also discover a caller's identity if the identity of a specific number has been entered into their local phone. Caller ID is a valuable function that helps people protect their privacy.

How does Caller ID work?

The functionality of caller ID is divided into two parts; here's how it works.

Identification of a Phone Number

The number displayed is usually the caller's registered phone number. This approach is used to make outgoing calls from a landline or a mobile phone. The information on calls from VoIP (Voice over Internet Protocol) providers, on the other hand, can be changed. To put it another way, the caller can change this information through a web interface. This feature makes it easy for customers to reference call-back numbers while routing calls.

Identification of Name

The receiving party's cellular carrier identifies the name of the caller. The carrier's information does not come from their internal database. Instead, phone companies employ CNAMs to match the phone number to the correct contact name, and thus the caller identification happens.

What's new?

Enhanced Caller ID!

You must have heard of the popular saying "change is only constant.'' The same applies to caller ID as well. Just the Caller ID is a past thing now. It just displayed the phone number that was making the call. It was created to assist consumers in deciding whether or not to pick/answer a call depending on the number calling. When a conventional caller ID is used, if the caller's information is saved in the receiver's phone, the name stored on the device is displayed instead of the number.

But today, companies are providing enhanced caller ID. This is a technology that leverages information from the telephone network to identify who is making the call. To put it another way, enhanced caller ID allows you to label your phone calls and tell your consumers that the person on the other end of the line is trustworthy.

It's very simple; whenever someone receives a call from a person who isn't on their contact list, the enhanced caller information feature will try to look up the number and any matching information in a public repository or carrier database. If a match is detected, the enhanced caller ID function will show the caller's name as well as his or her phone number.

Benefits of Enhanced Caller ID

1. You get to know the name of the person/business making the call.

2. You can easily detect spammers with the help of the enhanced caller ID.

3. Your consumers can easily identify with your business.

4. You get to improve the customer experience.

5. You build the trust factor.

6. Businesses can have more engaging interactions with their potential customers.

7. Low rate of fraudulence.

8. Increased call answer rates.

Caller ID is one of those features that every business must have - as it can help entrepreneurs use it to their advantage and grow.

Contact Us

Enter the details & we will contact you shortly!

Resource Library

An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

Download Now >

BSNL Augmented Business Performances with Go4customer

TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

Click here to Read >

Getit infomedia optimized business performance with

GetIt Infomedia is a leading digital supermarket in India

Click here to Read >


Top 10 Indian Healthcare BPO Companies

<p style="text-align: justify;">The Indian healthcare BPO sector has been growing at an impressive rate of 15% per annum over the past decade and is a potential destina....

Read more>>

How to Optimize your eCommerce Call Center for Peak Seasons?

<p style="text-align: justify;">The holiday season is the most important period for eCommerce businesses since the sales are usually higher than usual by as much as 30%....

Read more>>

Our Esteemed Clientele

  • MSME logo
  • Manrega logo
  • GIL Company logo
  • BSNL Company logo
  • NMEICT Company logo
  • hudco Company hudco
  • Relaxo Comapany logo
  • NSEZ Company logo
  • Gail logo
  • MTNL logo
  • timex logo
  • BPCL Company logo
  • HPCL Company logo
  • IOCL Company logo
  • one97 logo
  • AIIMS Company logo
  • Power-Grid logo

Next-gen Call Center Outsourcing at your disposal

We make call center outsourcing a viable choice for businesses to achieve growth. We deliver best call center services by maintaining high training standards, integrating AI and data driven technology and offering 360° customer support. With us, you invest in customer relations built on trust and exceptional experience.