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Glossary

What is Cost of Delay?

Cost of Delay is a terminology associated with Toll Free Services. Providers of toll free numbers incur costs on procuring a toll free number. Too many calls on the queue without being answered could lead to possible client and business loss as a prospective client could be missed. Most toll free service providers therefore try their best to reduce waiting queues so that no call is missed.

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An insight into Call Center Outsourcing

Global enterprises strive to attain service excellence so that they can stay ahead in a competitive environment.

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TBharat Sanchar Nigam Limited (BSNL) started its operation and installed Quality Telecom in the nation.

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Getit infomedia optimized business performance with Go4customer.com

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Blogs

Business Process Outsourcing- Build a better business with BPO & BPA services

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Dedicated Inbound Call Center Services- A Key to Customer Retention

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