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Glossary

What is call recording?

Call recording as the name suggests is the process of recording the conversation of a telephone call. In the earlier days, call recording was a tedious affair as technology outreach was limited. However, in recent times call recording has become a simple process. There are various software and technology tools available to help call recording. Today, individuals can also record their calls in their smartphones with the help of software apps. In call center parlance, call recording is used to record conversations between call center agents and customers. It helps them ensure quality control of their processes.

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