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Glossary

What is Callback messaging?

In inbound call centers with high volumes of incoming calls, customers frequently are required to wait in queue or required to be put on hold. Such a scenario creates a bad customer experience. As such call center companies employ callback messaging. It is a service that helps callers to a call center to record their personal contact information and request a call back from a call center agent when he gets free. The advantage of callback messaging is that it places the caller in queue and is provided assistance the moment an agent gets free.

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